We collect and process your data because we have a contract with you, you have given us permission to do so, we have provided you services, and / or to comply with the law. We collect personal data that you provide directly to us including personal and business information such as your full name, date of birth, marital status, name of your spouse, date of your anniversary, address, contact information etc; passport and visa information; identification documents and / or address proof that you provide; guest stay information including goods and services purchased, dates of arrival and departure, special requests, service preferences, messages received; credit card, mobile payment and other payment details; any information to fulfil special requests; medical or health information shared to avail facilities including the spa, swimming pool, excursions; your reviews, feedback and opinions of our hotel and services; information through security systems; photographs; and any other personal data you choose to provide to us.
We automatically collect personal data about you from system log information about your use of our website; information about the computer or mobile device you use to access our website; location information each time you access our website (which you can turn off at any time on your device); information collected by cookies and other tracking technologies; and data from third-party service providers, booking agents, travel agents, etc to help manage our relationship with you. We may share your personal data with our associates or affiliates on a need-to-know basis to facilitate the operation of our business; with third-party service providers, payment processors, IT and marketing support service providers and other consultants and vendors to carry out work on our behalf or help provide services to you; anyone involved in making your travel or event arrangements; any law enforcement, courts, government or regulatory bodies; with any other party at your consent or direction.
We do not knowingly collect personal information from individuals under 18 years of age. Please do not allow your children or wards to give us personal information without your permission. For those in the EU, our website is not directed at children under 13 years. If you believe we have collected information about a child under 13 years, please contact us so we can delete the information.
We take reasonable precautions to safeguard your personal information against loss, theft, misuse and unauthorized access, disclosure, alteration or destruction. Access is only granted to our employees and agents on a need-to-know basis. Since no system can guarantee complete security, we request you to take precautions to protect your personal data when you are online. We shall not be liable for damages that may result from the use of electronic means of communication. We update our privacy policy without prior notice. Please stay informed whenever you access our services and website or interact with us.
